Terms and Conditions for Everlast Wellness Medical Center

1. Transferability of Treatment

Treatment plans and packages are non-transferable and must be used only by the patient who purchased them. Transferring services to another person is not permitted and may compromise treatment outcomes.

2. Refund Policy

Single Services: Refunds for individual services are available if the appointment is canceled at least 48 hours before the scheduled appointment. A full refund will be issued to the original payment method.

Packages: A prorated refund is available for unused sessions if the patient decides to discontinue the package. The refund will be calculated based on the standard price of the sessions already used (not the discounted package price), and the value of the used sessions will be deducted from the total amount paid.

3. Appointment Cancellation

Appointments booked under promotional offers may be canceled or rescheduled only if requested at least four (4) days before the scheduled appointment. One rescheduling request is permitted, subject to availability.

4. No-Show Policy

Failure to attend a confirmed appointment without prior notice will result in the deduction of one treatment session from the purchased package. Missed sessions cannot be replaced or rescheduled.

5. Package Validity

Packages expire one year from the purchase date if treatment has not started. Once treatment begins, the treatment completion period is as follows:

  • Skin Care & Facial Packages: 4 months (1 session every 4 weeks)

  • Body Packages: 2 months (1 session every week)

  • Rejuvenation Packages (PRP, Derma Pen, Pico/Fractional, Meso, RF): 6 months (1 session every month or as per the doctor’s treatment plan)

  • Laser Packages: 1 year (1 session every 4 to 8 weeks)

6. Consent to Treatment

By agreeing to treatment at Everlast Wellness Medical Center, you consent to receiving medical services from doctors, nurses, physician assistants, and other qualified healthcare professionals under appropriate supervision. This includes routine medical procedures such as blood sample collection, physical examinations, medication administration, diagnostic imaging, and local anesthesia when clinically required.

7. Treatment Completion

Patients are responsible for completing their treatment plan within the applicable treatment completion period and according to the prescribed treatment protocol. Any incomplete or missed sessions remain the patient’s responsibility.

8. Treatment Exchange

Requests to exchange treatment sessions for other services require a medical consultation to determine suitability and effectiveness. Any exchange will be calculated using the original treatment prices, regardless of promotional offers or discounts.

9. No Guarantee of Results

Medical and aesthetic treatment outcomes vary from person to person and cannot be guaranteed. Everlast Wellness Medical Center and its medical staff are not responsible for personal satisfaction with treatment results.

10. Medical Data and Privacy

Your medical records may be reviewed by the Health Authority – Abu Dhabi (DoH) and other authorized regulatory bodies while maintaining confidentiality in accordance with applicable laws and regulations. Your anonymized medical information may also be used for clinical research purposes while preserving your privacy.

11. Photography and Skin Analysis

You consent to the use of before-and-after photographs and/or Vectra/Next Motion imaging for medical documentation, treatment planning, and progress monitoring. Digital skin analysis may also be performed to support a personalized treatment plan.

12. Duration of Consent

Your consent remains valid throughout your treatment unless you choose to withdraw it. If consent is withdrawn, the medical center is not responsible for treatment outcomes resulting from discontinuation of care.

13. Reservation Management

Everlast Wellness Medical Center reserves the right to modify appointment schedules or reassign treating physicians when operationally necessary.

14. Personal Belongings

Patients are responsible for their personal belongings. Valuables may be stored in the center’s safe upon request. The center is not liable for any items not deposited for safekeeping.

15. Payment Responsibility

Patients are responsible for all charges related to examinations, treatments, and medical services in accordance with UAE laws and regulations. The center reserves the right to suspend or discontinue services in cases of outstanding payment.

16. Validity of Acknowledgment

This acknowledgment remains valid throughout your treatment at Everlast Wellness Medical Center. If you choose to refuse any recommended treatment or procedure, a separate Refusal Form must be completed.

17. Rights and Responsibilities

By signing this acknowledgment, you confirm that you have read, understood, and voluntarily agreed to all the rights, responsibilities, terms, and conditions outlined in this document.

Al Jameela Club Membership Terms and Conditions

Membership Eligibility and Categories
  • Students (15-23 years): Eligibility is strictly for students actively enrolled in educational institutions. Verification requires a valid student ID and a current enrollment certificate at both application and each renewal, ensuring that benefits are provided to genuinely eligible young adults.
  • Adults (24-50 years): This category caters to mature individuals seeking comprehensive skincare solutions. A valid government-issued ID is required at the time of application to verify age accurately, ensuring that the membership is granted appropriately based on age-related skincare needs.
Comprehensive Membership Benefits
  • Unlimited Access to Core Facial Treatments:
    • REVITAPEARL SKIN THERAPY: Leverages the rejuvenating properties of natural pearl extracts to improve skin luminosity and texture.
    • REVIVE 365 Skin Therapy: A dynamic treatment adjusted seasonally to address the changing needs of the skin throughout the year, enhancing resilience and appearance.
    • INNOVALUX Skin Therapy: Uses advanced light-based technology to stimulate deep cellular renewal, promoting a youthful and vibrant skin tone.
  • Complimentary Services: Members receive ten additional premium services designed to enhance the effects of primary treatments, such as specialized masks and serums, which are strategically scheduled to optimize skin health over the membership period.
Subscription Details
  • Clear Subscription: An all-inclusive package offering unlimited access to listed treatments, priority in scheduling appointments, and access to exclusive promotional offers and events, providing significant value and luxury experience to members.
Add-On Services and Scheduling Requirements
  • Advance Booking: Ensures that members have preferred access to their chosen services by requiring bookings to be made at least 10 days in advance, allowing the facility to adequately prepare for the specific treatments.
  • Service Frequency for Add-Ons: Mandates that add-on services be utilized every two weeks, a frequency determined by dermatological experts to maximize treatment benefits and maintain the health and aesthetics of the skin.
  • Same-Day Booking for Complementary Treatments: Ensures a holistic approach to skin care. Services such as the Epiglow Skin Booster and Vitalips Lip Rejuvenation are designed to augment the results of the main treatments and must be administered on the same day to ensure cohesive care and optimal results.
  • Flexibility for Promotional Offers: Members can utilize their 20% discount coupons and book services like Magnitone and Oxyvital treatments independently of their primary treatment schedule, providing more flexibility and allowing members to take advantage of these benefits according to their personal convenience.
Appointment Management
  • Flexible Cancellation Policy: Designed to accommodate the unpredictable nature of members’ schedules, allowing for cancellations or rescheduling up to 72 hours in advance to avoid penalties.
  • Appointment Cancellation for Offers: Special promotional offers require a minimum of four days’ notice for cancellations or rescheduling, acknowledging the high demand and limited availability of these exclusive deals.
  • No-Show Policy: Addresses the issue of missed appointments by stipulating the forfeiture of the treatment session, emphasizing the value of the service and the need for responsible scheduling.
Quality Assurance and Satisfaction Guarantee
  • While striving to provide the highest quality in skincare treatments, the club acknowledges that individual results can vary widely based on genetic factors, skin type, environmental influences, and personal care habits, and thus cannot guarantee specific results.
Membership Integrity and Non-transferability
  • Reinforces the personal nature of the membership and its benefits, prohibiting the sharing or transfer of these privileges to maintain the exclusivity and personalized approach of the services offered.
Data Privacy and Security
  • Ensures rigorous protection of personal and medical data, which is used solely to enhance service delivery and will only be disclosed when legally required or with explicit member consent.
Financial Commitments and Responsibilities
  • Members are obligated to timely settle their membership fees and any additional incurred costs. Failure to comply can result in the temporary suspension of services, reinforcing the importance of financial responsibility.
Membership Continuity and Renewal
  • Membership terms last exactly one year, with renewal processes initiated one month before expiration to ensure continuous service provision without interruption.
Photography and Skin Analysis
  • Consent for Photography: Explicit consent is required for the use of specialized imaging technology to capture before and after photographs, serving as a tool for tracking treatment progress and outcomes.
  • Digital Skin Analysis: Advanced digital tools may be employed to assess skin condition and tailor treatments, enhancing the personalization of skincare programs.
Duration of Consent
  • Consent for treatment and related procedures remains effective until explicitly withdrawn by the member, with the clinic not held responsible for outcomes once consent is withdrawn.
Reservation Management
  • The clinic reserves the right to manage and alter reservations or assigned healthcare providers as necessary to optimize operational efficiency and service quality.
Personal Belongings
  • Members are reminded of their responsibility for personal belongings brought into the clinic, with an option to secure valuables in a safe to mitigate the risk of loss or theft.
Payment Responsibility
  • Clarifies members’ obligations to cover the costs of treatments and examinations in compliance with UAE laws, highlighting the potential cessation of services in cases of non-payment.
Validity of Acknowledgment
  • The acknowledgment of these terms remains in effect throughout the treatment period, requiring a formal refusal form to be completed if members choose to decline any aspect of the agreement.
Rights and Responsibilities
  • Members must acknowledge and accept all outlined rights and responsibilities, providing their voluntary agreement to abide by these terms. This ensures that both parties—member and medical center—are aligned in expectations and commitments, safeguarding a transparent and mutually beneficial relationship.

By joining Al Jameela Club, members are entering into a comprehensive agreement that is designed to ensure the highest standards of service and satisfaction. These detailed terms and conditions form the foundation of the contractual relationship between the member and Everlast Wellness Medical Center, aimed at providing an exceptional skincare experience.